Legal

Returns, Cancellation & Refunds

How to call off an order, when a piece can come back, and how long the money takes to reach you.

Last updated 26 August 2026

Cancelling an order

Before you pay, cancel it yourself from your order page. If you walk away it cancels automatically after 30 minutes and the stock goes back on sale.

After you pay, write to support@koshurwaan.com as soon as you can. If it has not gone to the courier we cancel it and refund in full, including delivery. If it has, refuse the delivery or return it under the section below. There is no cancellation fee.

Returning something

Window: 7 days from delivery.
Condition: Unused, unwashed and unworn, in its original packaging, with the price tag and every brand tag still attached and intact. A piece whose tags have been removed cannot be returned.
Checked at pickup: Our courier checks the piece against the conditions above when collecting it. If it fails — tags removed, worn, washed, altered, stained or damaged after delivery — the pickup is declined and the return does not go ahead.
Return postage: We pay return postage, whatever the reason.
Excluded: Nothing. Everything can be returned within the window.

Email us with your order number and a photograph of the piece. We arrange the pickup with our courier — you do not post anything yourself, and you should not send anything back before we have confirmed the return.

Handmade pieces vary in weave, dye lot and painted detail, and screens render colour differently; that is the craft, not a fault. A tear, a flaw, transit damage or an item that is not as described is always returnable, whatever its condition on arrival, and nothing here limits your rights under the Consumer Protection Act 2019.

Whether a piece has been worn, washed or altered after delivery is our judgement to make. If a return is declined we tell you why, and send the piece back to you at our cost.

Refunds

Where it goes: Back to the card, UPI handle or account you paid from. It cannot be redirected elsewhere — that restriction is Razorpay's, and it exists to stop refund fraud.
When: As soon as the courier has collected the piece and it has passed the check at pickup — you do not wait for it to reach us. Your bank then takes a few days to show it.
Delivery charge: Refunded where the fault was ours or we cancelled. Not refunded if you changed your mind about part of an order that has already shipped.

Cancelling an order

Before you pay, cancel it yourself from your order page. If you walk away it cancels automatically after 30 minutes and the stock goes back on sale.

Returning something

Window: 7 days from delivery.
Condition: Unused, unwashed and unworn, in its original packaging, with the price tag and every brand tag still attached and intact. A piece whose tags have been removed cannot be returned.
Checked at pickup: Our courier checks the piece against the conditions above when collecting it. If it fails — tags removed, worn, washed, altered, stained or damaged after delivery — the pickup is declined and the return does not go ahead.
Return postage: We pay return postage, whatever the reason.
Excluded: Nothing. Everything can be returned within the window.

Whether a piece has been worn, washed or altered after delivery is our judgement to make. If a return is declined we tell you why, and send the piece back to you at our cost.

Refunds

Where it goes: Back to the card, UPI handle or account you paid from. It cannot be redirected elsewhere — that restriction is Razorpay's, and it exists to stop refund fraud.
When: As soon as the courier has collected the piece and it has passed the check at pickup — you do not wait for it to reach us. Your bank then takes a few days to show it.
Delivery charge: Refunded where the fault was ours or we cancelled. Not refunded if you changed your mind about part of an order that has already shipped.